At Callbutton we know it expensive to make the phone ring that is why we created SMART technology to move prospective customers from an advertisement to a close quickly, inexpensively, and effectively. Here is how multi-location retailers are using Callbutton today:
- Auto-Attendants (IVR) With multiple locations, its important to route calls to the right stores. Callbutton offers you "cloud" switching, meaning you define your business rules and route calls accordingly, including giving the caller the option to choose a store when your rules state to do so. Clients using Callbutton Auto-Attendants and routing trees answer more calls and have happier customers.
- Ad Tracking Place unique SMART Toll Free Numbers in each ad you buy to see which are producing calls (and sales) and which are not.
- Call Recording Listening to recorded calls is the number one way to train associates on phone handling skills. Just letting them listen to their own calls without training increases quality.
PUSH Report - Your Custom Call Mapping Report
Callbutton will build any Excel report that you need to make decisions about marketing and store location. Below is a simple example of tracking calls from area code to store location. Just because someone will call a distant store, doesn't mean they will make the drive. Callbutton can meld sales data with call data and map your customer calls and sales.
Why Retailers Work with Callbutton
Callbutton connects prospective buyers to the right person in the right place at the right time without the need for call centers. You choose the business model that fits your strategy. We know that the faster a caller reaches the appropriate person the easier it is for you to close sales.
Enhance your dealer locator
OEMs that sell through dealer networks use Callbutton technology to make sure that opportunities that are generated from their websites and marketing activities are funneled and responded to from the proper dealer. Many consumers start their search at the OEM website but once they find the info for their local dealer, the manufacturer loses vision to what (and if, anything) happens with that lead. By implanting Callbutton's tracking technologies, manufacturer's can now take credit for all of the phone calls that are generated for their dealer base, and also ensure that those calls are being handled properly at the dealership level.
Depending on the industry, our clients receive anywhere from 3-20 times more phone calls than web leads. The proper management of these phone calls will result in much better closing ratios as well as helping to identify any areas in the sales process that may need attention. You may provide reporting to your dealers about how many leads you send them. Why not take credit for the all of phone calls your efforts generate for them from your marketing efforts? Callbutton also provides your dealers with after-hours call routing to maximize the coverage and potential to make a sale.
Learn More
The best way to learn more is to use our technologies to communicate with us. Click the phone link to talk with us, or click the email link to send us a message.
 
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