Trackable Phone Numbers

Callbutton has the Local, Toll-Free and International Phone Numbers with the Features you Need

Callbutton phone call tracking involves a system in which unique phone numbers are place on each individual advertisement, website, or directory listing. When a customer calls one of these numbers the marketer who placed the ad is cued as to which ad specifically generated that lead. Phone call tracking empowers marketers to monitor and improve advertising, capture prospect data, and route inbound calls intelligently. It provides measurable results, allowing marketers to direct advertising dollars more effectively, agencies to route calls to the best call center or client, and clients to close more sales.

Callbutton offers SMART tracking numbers with all the advanced calling features you expect to find with an outsourced phone switch.

Third Party Call Transfer

Take back calls and transfer them to a third party, like another call center. This feature keeps the first parties lines free for other calls while the third party talks with the buyer. All concerned parties receive full reporting on the calls and transfers that pertain to them.

Call Blocking
Customize the area from which you want to receive calls. You can block or allow calls based on the state, area code, area code + prefix, or even a specific phone number. Calls from blocked areas/numbers can be sent to a busy signal, continuous ringing, an error message, or directly to voice mail.

Custom Call Forwarding
Set a schedule to automatically forward your calls to different numbers based on one or all of the following: time, day, area code, specific number or the state from which the call originated.

Caller ID
Choose whether to display the Caller’s phone number, a default Caller ID, any number you choose, or even a random number for two-system call reconciliation. Many sales teams do not get any value out of seeing the true caller ID, as most calls are unrecognized. Having a default caller ID or unique phone numbers show up on your phone display can provide a clue as to which number was dialed, or which offer the caller is calling about.

Call Recording
Record calls for immediate or delayed playback online

Call Whisper
Also called Call Announcement; Callbutton offers text-to-speech call whisper for instant setup. Text-to-speech is a great solution for whisper because your team answers the phone, not the caller. Therefore, a lower quality whisper doesn't affect buyers, it only prepares sellers.

Custom Greetings
Increase your image by having a professional voice talent record your company's greeting.

Routing Schedules
Off Hours routing allows you to route after hours calls to a standby mobile phone, or overflow call center to ensure no leads are lost.

Routing Strategies
Complex collections of the above calling features distilled down to a one-click call routing name. You can route new tracking numbers according to complex business rules in one-click. Callbutton Routing Strategy Overview

Names and Address Lookup
Reverse append names and addresses instantly on caller phone number.

Advanced Call Allocation
Simple percentage allocation or complex algorithm allocates calls to different call centers (lead buyers). Daily / Weekly caps with overage rules ensure you maximize the revenue on every call and don't lose a dollar.

Call Hunting
Forward unanswered calls to a second number, or multiple numbers until the call gets answered. Or hunt to Callbutton voicemail.

Data Collection
Via touch tones entered by sales staff during a call. Salespeople can enter their sales person code and/or purpose of the call code during a call, e.g. 101#. These codes show up on call reports as data so management can easily identify who took which calls, and which callers they set appointments with.

Auto Attendants or Business Attendants
Route calls and/or prequalify sales opportunities according to an unlimited menu based system. Professional voice talent is available to record your prompts, e.g. "Hello and thank you for calling. Press 1 for sales, 2 for service." or "If you have more than $5,000 in debt, press 1. otherwise, press 2."<>

Change Logs
You have complete visibility to name and routing changes made on your tracking numbers including which user made the change and when they made it. Complete call routing history is stored indefinitely.

Other Features

  • Voicemail
  • Naming Conventions - Callbutton has four ways to name and track calls per number.
  • Multi Leg Billing - Provides the ability to receive separate call detail for the Origination and Termination minutes of each call. This feature is useful combination with other features. (i.e. Bill to Term, Take Back and Transfer, etc.)
  • Phone Type Recognition - Calls can be routed, rejected, or handled differently based on phone types: Cellular phones, Payphones, Prisons, Institutions, etc.
  • Queuing - This feature places callers on hold in a network queue until a termination served by the queue becomes available. This maximizes customer’s equipment ports by ensuring all customer site ports are used for live calls (i.e. no additional ports need to be carded for queuing.)
  • Reverse ANI - Provides the caller's main billing name, address, city, state and zip. The system determines this information without requesting it from the caller. Information is available to the client in a periodical report (daily, weekly, monthly) in email or online.


Callbutton works with the best carriers around the globe to supply you with the numbers you need:

  • US & Canada Toll Free and Local Numbers
  • International Toll Free and Local Numbers.
  • Shared-Use Vanity Number Management
  • Private Inventory of Numbers for Future Use Third-Party Number Data Import
Learn More

The best way to learn more is to use our technologies to communicate with us. Click the phone icon to talk with us or click the email icon to send us a message.