All call detail and account control data is available in real-time. Depending upon the client's service level, users can edit company data, add/delete users, change routing information, and, of course, view their call detail. Below we highlight a couple of Callbutton's features.

Dashboard - View Screenshot
On the Dashboard clients can view calls that they are receiving in real time. This is very powerful for our clients who have inside sales teams who collect a lot of information on their calls. A moment before our clients receive a call, they are able to view the name of the caller, which web site they are calling about and even detailed parameters that the client wishes to track.

Also on the Dashboard are 800 number calls, callback requests, and text messages. The information is presented very simply to our client because Callbutton takes care of all of the details. For example, if a caller from the east coast requests a call tomorrow at 2:00 PM, the Callbutton client representative viewing the callback request in her west coast office reads the callback request for tomorrow at 11:00 AM. Even international calls are deciphered and the proper calling rules and country codes are inserted and tested by Callbutton. Callbutton understands the value of keeping our clients' representatives on the phone and not trying to figure out how to make and take calls.

Call Detail - View Screenshot
Callbutton is a powerful tracking tool. The Call Detail screen presents call data and any notes on the call. In addition to tracking the source of the call, Call Detail includes Caller Supplied data like their name and perhaps the product they are interested in. Additional data including the IP address they are visiting from and their time zone. Session data including the page they were on when they clicked the Callbutton and the duration of the call. And User-Defined Data, which could be anything.

Callbutton clients have hierarchal users who, with the right permissions, can edit notes on the calls. Once the call has been "Acknowledged" it moves off the Dashboard and into Session History, or into a CRM application.

Call Routing - View Screenshot
Intelligent call routing is a leading core competency of Callbutton. It's in the View Routing area that clients can make adjustments to their company level routing plans. If our client's business rules are very complex, then these changes may require Callbutton's customer service team's help. Otherwise, clients can make changes to which phone numbers ring and when they ring in this area. Clients can also make changes to their branding messages, the half-banners that rotate while the caller is establishing a phone connection with our client, and while speaking.

In today's business climate it is important to give customers immediate attention. It's also important to leverage and empower the personnel you have. Call routing lets you achieve both goals. Callbutton routing works for both Internet initiated calls, as well as toll-free number calls.

Callbutton Endpoints - View Screenshot
It's very important that each team or individual receiving calls has some call routing capabilities. Callbutton was designed so that all routing trees terminate at "End Points," as opposed to phone numbers. The End Points then have an associated phone number. Using this approach, Callbutton clients can easily define and control their company-wide call routing rules while allowing teams and individuals associated with each End Point to quickly edit the phone number where they are receiving calls. The On-Busy Call Forwarding feature allows teams and individuals to assign a secondary number for calls to go if they are not available at their main number. This could be as simple as a cell phone, or it might be another routing tree.

Teams and individuals receiving calls may also turn their End Point "On" or "Off." An example of how this featured is used is when an individual takes a day off. Even though the company level routing points a call their way each Monday, the system sees that the individual associated with that End Point is marked as "Off" and the call is automatically forwarded to the individual's back-up number.

Each user responsible for handling calls now has a part in controlling the receipt of calls. And potential errors are flagged and key personnel are notified of each call taken and missed. Collectively, Callbutton enhances the caller's experience, empowers the personnel handling calls, and gives more visibility to those who manage the entire process.