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Introduction
Callbutton was launched as a privately held ASP in January 2001. The company is a stand-alone spin-off of Intelemedia Communications, a full-service ASP and outsourcing company helping clients harness the power of the Internet and telecommunications technology. Callbutton is backed by Intelemedia's eight years of successful business experience and multi-platform technology capabilities.
Service offering
Callbutton is a web interaction application that utilizes both the Internet (IP solutions) and the Public Switched Telephone Network (PSTN) to initiate, route, and hold communications. Callbutton offers Callbuttons, unique toll-free phone numbers, and text messaging services for our clients. Our clients' customers have friendly familiar ways to get help. Our clients' receive marketing effectiveness tracking, 100% sales lead capture, and real-time lead distribution.
Core competencies
- Intelligent Call Routing - Internet initiated phone calls and e-mail are routed to the right personnel based on the governing business rules.
- Customer Feedback / Survey Services - Includes real-time call progress reporting, callback and messaging options, and completed call quality surveys.
- Integration Enabled - Callbuttons can appear dynamically, as desired by marketing and service decision makers. Callbutton's External Routing Interface make sit possible to tie Callbuttons to databases like inventory systems.
- Management Reporting - Track every aspect of call initiation, duration, origination point, associated eMarketing campaign, etc.
Positioning statement
Callbutton serves as a communications conduit for companies who market their products online but require human interaction to sell and service. Unlike other solutions that focus on centralized, call center type solutions, Callbutton connects buyers with sellers who have distributed sales channels and complex sales processes.
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